FAQ

Yes. We sell new, genuine watches only — no replicas or 'first copies'. We check each one over before it goes on sale. See our Authentication page for what we do.

Every watch we sell today is new. We're preparing a pre-owned range — when it goes live, each pre-owned watch will be clearly marked as pre-owned on its own page, with its condition described.

All orders ship fully insured and tracked, with a signature required on delivery. Timeframes and costs are shown at checkout.

You can return an unworn watch in its original condition within 7 days of receipt. See our Returns & Exchanges page to start a return.

Eligible watches include a Yusuf Traders warranty covering movement and manufacturing defects under normal use. The exact duration is shown on the product page and recorded on the digital warranty certificate.

Yes. We offer in-store battery replacement for selected quartz watches after inspection. Please contact us before visiting.

Yes. We provide in-store watch size adjustment for metal watch straps so the watch fits more comfortably on your wrist.

Orders are paid in full by bank transfer when you place them — the amount and account details are shown right after checkout, and there's nothing more to pay on delivery or at pickup. Card and online payment aren't available yet; we're working on adding them.

Often, yes. Email us at yousuftrader2@gmail.com with the model number you want and we'll tell you if we can get it and what it will cost.